Emergency calls and support.
Give a location clearly and calmly support a responsive person.
Young people and adults · Communication
Start with chapter 1Open separate knowledge test
Editorial learning version · sources as of 19.10.2026. Independent final professional approval remains open. Practise physical techniques in a guided in-person course. No recognised certificate for driving licences or workplaces. The sources are not partners or certifiers of this offer.
You are at a fictional house entrance. A person needs help; someone else can guide the ambulance crew.
The three key points remain readable without motion. Physical techniques require practical instruction.
The emergency control centre guides the conversation
112 is the free EU emergency number. In a real emergency, call early. Give the location and answer the questions. A complete report learned by heart is not a requirement. Use speakerphone if possible and follow the instructions given over the phone.
Key point: Call, listen and wait for follow-up questions.
A location others can find
Give the town, street and house number, plus details such as floor, courtyard entrance or access road. Describe what you actually see. “The person is not responding” is an observation; you do not need to make an exact diagnosis. Do not hang up before the emergency control centre ends the conversation.
Key point: Known facts help more than guesses.
Calm support
Speak calmly to a responsive person and listen to them. Explain honestly what you are doing. Only say that help has been requested when that is true. Protect their privacy and ask another person to guide responders to the right entrance.
Key point: Show care without false promises.
Decide and check for yourself.
Five questions: Emergency calls and support.
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